What our customers say…
We wanted a quality product rather than the cheapest price (although the price needed to be reasonable based on the product quality). We went to three manufacturers for pricing. The first two (large UK companies) tried the hard sell, unrealistically high list prices with big initial discount, which still made their estimates high. Asked them for their best, walk away price and they avoided the question.
Thankfully Scotia operate differently. We visited their showroom, where you can see the finished product, rather than the small demo windows that the others carry around in the back of the salesman’s car. Peter’s advice, demonstration and knowledge of the product was without flaw and we left him with our window measurements. He telephoned with a price before we arrived back home (followed up by email) and left us to make our decision, no bombardment of follow up calls. The price quoted seemed fair and reasonable.
We placed our order and the survey/manufacturing time was reduced from that we were initially advised. The installation manger contacted us to arrange a convenient date for the installation. The installers arrived at the time agreed and were polite, courteous and ensured that the rooms were protected throughout the installation. The installation was carried out with care, is well finished and there was no damage to any of the surrounding building fabric/decoration.
The windows and door are in my opinion are high quality and feel solid. We had one glazing unit delivered with a small scratch (which was unfortunate since the full process had been flawless). This was recorded and reported by the installer and we have received a date for replacement – there was no need to chase the office for updates. This confirmed our choice to use Scotia as being a sound decision. We would highly recommend Scotia.
Scotia Customer, Wishaw